Privacy Policy

This Privacy Policy explains how Creatflow Trend collects, uses, and protects your personal information when you use our website. We are committed to safeguarding your privacy and ensuring compliance with relevant data protection regulations. This policy may be updated periodically—please review it regularly to stay informed of any changes.

1. Information We Collect

We may gather the following information to provide and improve our services:
  • Personal identification: Name, email address, phone number, and shipping/billing address.
  • Demographic data: Postcode, product preferences, and shopping interests (collected via surveys or browsing behavior).
  • Technical information: Cookies (see Section 4 for details) and website usage data (e.g., visited pages, session duration).

2. How We Use Your Information

Your information is used solely for the following purposes:
  • Process and fulfill your orders (e.g., shipping, payment confirmation, order updates).
  • Improve our products, services, and website experience based on user behavior and feedback.
  • Send promotional communications (e.g., new product launches, exclusive offers) via email—only if you have opted in.
  • Conduct market research (e.g., surveys) to better understand customer needs.
  • Ensure website security and prevent fraudulent activities.

3. Data Security

We implement appropriate physical, electronic, and managerial measures to protect your information from unauthorized access, disclosure, or modification. Your payment details are processed through PayPal’s secure gateway—we never store sensitive financial information (e.g., credit card numbers).

4. Cookies

  • Cookies are small files stored on your device to enhance website functionality. They help us analyze traffic, remember your preferences (e.g., currency, cart items), and personalize your experience.
  • We use cookies for statistical analysis only, and the data is anonymized after use. You can enable or disable cookies via your browser settings, but disabling them may limit certain website features (e.g., saving cart items).
  • Key cookies we use include: shopping cart tracking, currency/preferred language settings, viewed product history, and wishlist data.

5. Third-Party Links

Our website may contain links to third-party sites (e.g., payment processors). We have no control over these sites’ privacy practices and are not responsible for the protection of your information when you visit them. We recommend reviewing the privacy policies of any third-party websites you access.

6. Controlling Your Information

  • You may opt out of promotional emails at any time by clicking the "unsubscribe" link in our communications or contacting us directly.
  • We will not sell, distribute, or lease your personal information to third parties unless we have your explicit consent or are required by law.
  • You have the right to request access to the personal information we hold about you, or to correct/delete inaccurate data. To do so, please contact our customer service team.
  • A small fee may apply for requests to access your data, as permitted by law.

7. Contact Us

If you have questions, concerns, or requests regarding your privacy or this policy, please reach out to us:
  • Email: spport@creatflowtrend.com
  • Phone: +86 18833668986
  • Address: Room 511, Building 2, Gujing Business Center, No. 8 Gutian Lane, Gudang Street, Xihu District, Hangzhou City, Zhejiang Province